Frequently Asked Questions

Have you changed your mind and want to return your product? You can do so within 14 days after receiving your order. You will then be credited with the full order amount including shipping costs.

Bear the conditions stated below in mind when returning your products:

• For hygienic reasons, cosmetics must still be in the sealed packaging. We cannot accept already opened packaging.
• We can only accept the returns when the order is in good and unused condition and in the original, unopened packaging. For products which are damaged or show signs of use, we retain the right to refuse the return or to charge for the damage.
• When you return the entire order, we request that you also return any samples and gifts received. If not, we will settle the value of the purchase gift with the amount to be returned.

Yes, we do. Once shipped, delivery is as follows:

• Netherlands, Belgium, Germany: Next working day
• Rest of EU: Within 2 working days

Your order can be delivered by 3 different carriers:

• PostNL
• DPD
• Our own Hello My Skin delivery service 

You can’t choose the carrier, but we will make sure your package will be treated with the love it deserves and it will find its way into your home.

All of our Korean skin care products are imported directly from our distributors in South-Korea.

In 2018 a law was passed in Korea that companies are not allowed to test their skincare products on animals.

Both COSRX and Purito (eco-friendly) are completely Cruelty-Free.